Frequently Asked Questions
Everything you need to know about styling your space with Chloe Jade Home.
What is the typical shipping timeframe for furniture orders?
Most in-stock furniture pieces are processed within 3-5 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Chloe Jade Home ships exclusively within the continental United States and Canada. We are working on expanding our logistics to support international orders in the near future.
What is your return policy for home decor and textiles?
We accept returns on unused decor, pillows, and rugs within 30 days of delivery. Items must be in their original packaging. Please note that shipping fees are non-refundable.
Are your wood products sustainably sourced?
Yes, we prioritize eco-friendly manufacturing. Our wooden furniture collections are crafted using FSC-certified timber and reclaimed materials whenever possible.
How can I track the status of my order?
Once your order ships, you will receive an email containing a tracking number and a link to our carrier's portal. You can also track your status via the 'My Account' section on our website.
Do you provide swatches for your upholstered seating?
We understand that color and texture are vital for your home. You can order up to five fabric swatches for a nominal fee, which is fully refundable upon your first furniture purchase.